Politique d’expédition

Last updated: June 3, 2026

This Shipping Policy applies to orders placed through Shadow-Meridian.com , operated by SHADOW MERIDIAN LIMITED.

We currently ship to customers in Canada, including French Canada.

1. Shipping Costs

Shipping costs are shown at checkout before you complete your order.

If free shipping is available, this will be clearly displayed during checkout.

Shipping fees may vary depending on your location, order value, product size, shipping method, and delivery provider.

2. Processing Time

Orders are usually processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, holidays, or times of high demand, processing may take slightly longer.

3. Delivery Areas

We currently deliver to Canada, including provinces and territories where delivery is available through our shipping partners.

This includes French-speaking areas of Canada, such as Quebec.

We do not guarantee delivery to remote areas, PO boxes, military addresses, or restricted locations unless this option is available at checkout.

4. Delivery Partners

Orders may be shipped using reliable local or international shipping services, depending on the destination and order size.

Delivery partners may include:

Canada Post
DHL
UPS
FedEx
Local courier services
International logistics providers

The shipping provider used may vary depending on your location, product availability, and the shipping method selected at checkout.

5. Estimated Delivery Time

Estimated delivery time to Canada is usually:

Canada: 7 to 15 business days after shipment

For remote areas, delivery may take longer.

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, courier delays, weather conditions, public holidays, high order volume, incorrect address details, or other circumstances outside our control.

6. Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow some time for tracking details to update after your package has been dispatched.

If your tracking information has not updated for several days, please contact our customer service team.

7. Customs, Duties, and Import Taxes

Orders shipped to Canada may be subject to customs duties, import taxes, sales taxes, handling fees, or other charges required by Canadian authorities.

Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs checks, unpaid customs fees, import procedures, or local border inspections.

8. Incorrect Shipping Address

Please check your shipping address carefully before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at:

service@shadow-meridian.com

If your order has not yet been shipped, we may be able to update the address.

Once your order has been shipped, address changes are no longer possible. We are not responsible for orders delivered to an incorrect address provided by the customer.

9. Failed Delivery or Unclaimed Packages

If a package cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, unpaid customs charges, or failure to collect the package, it may be returned to the sender, held by the courier, or disposed of according to the courier’s policy.

Additional shipping fees may apply if the order needs to be resent.

Original shipping costs, return shipping fees, customs fees, and handling fees may not be refundable unless required by applicable law.

10. Delayed or Lost Packages

If your order is delayed or appears to be lost, please contact us at:

Service@shadow-meridian.com

We will work with the shipping provider to investigate the issue and help resolve it as quickly as possible.

Please note that we may need to wait for the courier’s investigation before confirming whether a package is officially lost.

11. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the damaged package
Clear photos of the damaged product, if applicable

This helps us review the issue and offer a suitable solution.

12. Order Splitting

Some orders may be shipped in separate packages.

If your order contains multiple items, they may arrive at different times depending on product availability, warehouse location, or shipping provider.

You may receive separate tracking numbers for each shipment.